We work with external collaborators who track and invoice their time. In Awork, we can see that time entries have been billed. However, when we access the data via the API, these billed entries are essentially missing.
We’ve developed an internal tool to generate performance records (Leistungsnachweise), specifically for external collaborators. For this tool to work properly, we need accurate billing information — but that data is not available via the API.
As a workaround, we currently generate a time report in Awork, download it as a CSV file, and manually import it into our internal tool. This process is inconvenient and not ideal.
Is there really any other way we can extract this information from the API?
thanks for reaching out. Do you have a trace id of a request you are making to GET /timeentries with your external tool? You can find it in the http response headers. That would really help me in checking the issue.
Generally, timeentries are always stored in the workspace of the project they are tracked on, so if the project is in your own workspace, you should be able to see all times including from external users as an admin (or by using an API key). Times tracked from users in your workspace but on external projects from different workspaces, will however not be visible to you as an admin and are only visible for the users themselves.
perfect, thanks for the trace id. From what I can see, there are currently over 1000 timeentries in your workspace so you need to use pagination to receive all entries. If I request page 2 for your workspace, the id you provided is included. Could you check if your pagination is working fine?
More infos on that can be found here: Pagination | awork API | Documentation
